Your Personal Information

Your data belongs to you. This page explains what rights you have, where they come from, and how to use them. For the full picture, read our Privacy Policy.

Your rights — at a glance

No matter where you live, you can:

• See it. Get a copy of the personal information we have about you.
• Fix it. Correct anything that's wrong.
• Take it. Export your data in a format you can use elsewhere.
• Erase it. Have it deleted, usually within 30 days.
• Object. Tell us to stop processing your data for specific purposes.
• Withdraw consent. Any consent you've given, you can take back.

To use any of these, email hello@waytico.com from the address on your account. We'll verify it's you and respond within 30 days. No charge.

If you're in the European Union, United Kingdom, or EEA (GDPR)

Under the General Data Protection Regulation, you have:

• Right of access — ask for a copy of your data
• Right to rectification — fix inaccurate data
• Right to erasure (“right to be forgotten”) — have your data deleted
• Right to restrict processing — tell us to pause certain uses of your data
• Right to data portability — get your data in a machine-readable format
• Right to object — object to certain types of processing
• Right to withdraw consent — any time, for any consent-based processing
• Right to lodge a complaint — with your local data protection authority if you're unhappy with how we've handled things

Our legal basis for processing your data:

• Contract — we need your data to deliver the service you signed up for
• Legitimate interests — running, improving, and securing Waytico
• Consent — for things that need explicit permission, like marketing emails (which we don't currently send)
• Legal obligation — where a law requires us to keep something

Data Protection Officer. We don't have one appointed — we're not required to. For any privacy matter, email hello@waytico.com and the team will handle it.

If you're in Canada

Waytico is based in Vancouver, British Columbia, so if you're in Canada, this is your home law as much as ours. Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and, for British Columbia residents, the BC Personal Information Protection Act (PIPA), you have the right to:

• Know what personal information we hold about you and what we do with it
• See and get a copy of it
• Ask us to correct anything inaccurate
• Withdraw consent for any processing that isn't strictly required to deliver the service you signed up for
• File a complaint with a regulator if you're unhappy with how we've handled things

Regulators.

• For most of Canada: Office of the Privacy Commissioner of Canada — priv.gc.ca
• For British Columbia residents: Office of the Information and Privacy Commissioner for BC — oipc.bc.ca

Please write to us first at hello@waytico.com — we want to make it right directly before it gets to a regulator.

If you're in California (CCPA / CPRA)

Under the California Consumer Privacy Act (as amended by CPRA), you have:

• Right to know — what personal information we collect, where it comes from, why we collect it, who we share it with
• Right to delete — have your personal information deleted
• Right to correct — fix inaccurate personal information
• Right to opt out of sale or sharing — we don't sell or share your personal information for cross-context behavioral advertising, so there's nothing to opt out of, but you always have the right
• Right to limit use of sensitive personal information — we don't use sensitive personal information for inferring characteristics, so again, nothing to limit
• Right to non-discrimination — we won't treat you worse for exercising any of these rights

Categories of information we collect, and why:

We do not sell your personal information. We do not share it for cross-context behavioral advertising.

Shine the Light (California Civil Code § 1798.83). If you're a California resident, you can ask us for a list of third parties we've shared your personal information with for their direct marketing purposes. We don't share for that purpose, so the answer is: nobody.

Authorized agents. You can ask someone to exercise these rights for you. We'll need to verify both of you.

If you're somewhere else

Many other places — Brazil, Australia, Japan, South Korea, and others — have privacy laws that give you similar rights. Whatever the law says where you are, write us at hello@waytico.com and we'll handle your request.

What “personal information” means here

It means information that identifies you or could reasonably be linked to you: your name, email, IP address, account activity, trip content tied to your account, payment history, and anything else that ties back to you personally.

It doesn't include fully anonymized or aggregated data — numbers like “42% of our users create trips on mobile,” where no individual can be identified.

How to make a request

Email hello@waytico.com with:

• What you want (see, correct, delete, export, etc.)
• The email address on your Waytico account
• Enough context that we can find the right records

We may ask you to verify your identity — usually by confirming from the account's email address. Once we've verified, we respond within 30 days (45 for complex requests, and we'll tell you if we need the extra time).

If we can't do what you're asking — for example, if we have a legal obligation to keep something — we'll tell you why.

Complaints

If you think we've mishandled your data and we haven't resolved it to your satisfaction, you can file a complaint with the data protection authority where you live:

• Canada: Office of the Privacy Commissioner of Canada (priv.gc.ca)
• British Columbia: Office of the Information and Privacy Commissioner for BC (oipc.bc.ca)
• EU / EEA: the supervisory authority in your country of residence
• United Kingdom: the Information Commissioner's Office (ico.org.uk)
• California: California Privacy Protection Agency (cppa.ca.gov)

We'd prefer to hear from you first so we can make it right.

Contact

hello@waytico.com